Due to the digital nature of the services provided by the U.S. Cyber Range of Virginia Tech, payments are generally non-refundable.
Exceptions we will consider:
Once users have logged into the Range, the course fees are non-refundable and will not be reduced. Users who must withdraw from a course for medical, military, or other emergencies will be evaluated and disposed of case-by-case.
Within 60 days following the end of the subscription period or by actively requesting to close their account, the customer may request a refund of any unused prepaid credits, which U.S. Cyber Range of Virginia Tech will process within 60 business days of an approved request.
Alternatively, unused credits may be carried over into a subsequent subscription and/or agreement period if both parties agree. Unused credits not refunded or used within a 1-year period, regardless of agreement or subscription status, will expire and be forfeited.
If you have questions or need assistance, please contact our business office by email at billing@uscyberrange.org.
Reviewed: October 26, 2026